What to Expect When Towing Your Car, Truck or Van

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When it is time to tow your car, truck, or van, there are usually a lot of things going through your mind. While you may be looking ahead to the future and how you’re going to fix your vehicle, it’s important to concentrate on the present. Here’s a look at what to expect throughout the towing process.

Some Questions

When you call for a tow truck, you are going to bombarded with a lot of questions. You’ll be connected to a customer service associate from the towing company. That associate will want to know your location, the problem with your vehicle, all your contact information, the make and model of your vehicle, in addition to some other factors. Be prepared to provide some answers.

Some Roadside Assistance

A reputable towing company will offer roadside assistance. That means they will be able to fix certain issues with your vehicle and get you on your way without needing a tow. Those fixes range from jumpstarting your vehicle to tire service, to gas service, as well as battery service. Just because you have broken down doesn’t mean you necessarily need a tow. A quality towing company will be able to examine your vehicle and provide any of those previously mentioned fixes right there on the scene.

Some Signing

When the tow truck driver arrives, you’ll be asked to sign a release. This is a type of liability form that simply states you are aware of the risks that come with your vehicle towed. It may also relinquish liability from the towing company for any damage that may be deemed unavoidable when your vehicle is in transit. In many instances, the tow truck driver will also ask to see a driver’s license and vehicle registration just to verify that it is not stolen.

Some Waiting

Even though some towing companies may be near where you are stranded, it might still take some time to get to your destination. Typically, the wait time it’s not very long when you call a reputable towing company in a highly-populated area. However, it’s a good idea to utilize any wait time by gathering your personal belongings out of the vehicle. It’s also good to have your documentation ready when the tow truck driver arrives as it will help to expedite the process.

When you contact Neighborhood Towing, you can expect a high level of professionalism we offer the best towing service Charlotte, NC has to offer.